What a scam. Missed a flight because I was in the ER due to extreme chest pain just hours before departure. This scumpany tried everything in the book to deny paying out a few hundred for the ticket which was all I needed. Most worthless trip cancellation/interruption coverage ever. Never again NoGo insurance.
WHAT THEY DON'T TELL YOU WHEN YOU BUY. Purchase in Canada with Canadian dollars but your deductible will be in US$. Some 30% difference. 14 days after hospital discharge no further coverage! In Mexico emergency treatment at a clinic with 1 bed required twice a day return for treatment for 3 weeks before stitches were installed. Treatment 7 days later to have them removed was disallowed since it was beyond 14 days. Read the fine print or find a more straight forward company for insurance.
On the afternoon of February 8th this year we were playing in the surf at Mazunte in Oaxaca when my partner Joanne was thrown into the sand by a powerful wave and came up with an obviously broken arm. The nearest hospital was in Pochutla, where X-rays showed that she had broken her left humerus in two places, with significant deformity. This small community hospital was not equipped to handle such an injury, and as time wore on through the wee hours of the night, we were becoming increasingly concerned.It was a huge relief to talk with Rose, the Tugo claims officer in Richmond, at about 3 or 4 AM on the 9th, and learn that she had already been working to get us out of Pochutla. We were flown by air ambulance to an excellent private hospital in Mexico City, where an orthopedic surgeon recommended surgery. It was our wish to return to Vancouver for treatment, however, and Rose leapt into action once again, arranging for our transfer by air ambulance from Mexico City to the Vancouver General Hospital. All of the arrangements worked seamlessly and the medical staff, ambulance crew and flight crew were all very competent, caring and professional. Joanne is under the care of a local orthopedic surgeon who has advised non-operative treatment, and we are happy that she is progressing. The evacuation was at no cost to us, and our medical expenses were fully reimbursed.It was so comforting to know that Rose had an immediate grasp of our situation and was working on our behalf behind the scenes. At every stage in the process she was readily available on the telephone, and was ahead of the game in terms of facilitating our transport back to Vancouver in the best way possible. The response from Tugo was thoroughly professional and nothing short of outstanding, and we cannot recommend them highly enough.
By far the worst insurance company I've ever seen in my life.We had an incident happen in August 2017, throughout the process, with every email communication, replies were extremely slow. We requested for some documents from them nothing was provided, screening our emails. It's been a complete Ghost Town experience with this company.My family members are still going through a rough process (Confidential Details). We just wanted to share our thoughts and to be heard. FYI this is the first review that I've ever written and the first one is for Tugo.
Its A SCAM. Went to emergency after 48 hrs of getting insurance from Tugo and Tugo refused to cover and lie that symptoms arised within 48 hrs of purchasing insurance so will not cover. I am dam sure symptoms arised after 48 hrs. Going to sue the company.Also they will not cover followup visits if it will be after 14 days..And in Canada if you want to go for a specialist followup then wait time is in months...
TuGo | Travel Insurance Canada is a Canadian Insurance Agency based in Richmond, British Columbia. TuGo | Travel Insurance Canada is located at 11, 6081 No 3 Rd, Richmond, BC V6Y 2B2, Canada.
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