I came to this store with my bad experience with my engagement ring from Tsawwassen Mills location. The day I went to buy my diamond ring the manager was helping us because he knew the story. I choose the ring and I did the size after a month and half I received the ring. Within 3 months I lost a diamond stone from the ring. I went to the store the girl got really surprised because she said it a short timing. I got the ring fixed after 13 days I lost another diamond stone. I was waiting for a good service but they started to ask me what was I doing the day I lost the diamond stone. They tested the ring to make sure its a real diamond but on the tester not all the stone showed its a real diamond.I dont recommend this store to anyone especially for your big day its not a good place to choose your ring.
I live in the Yukon and was in Vancouver for business. I came to have my engagement ring fixed because I have a loose diamond. Thankfully I have the extended warranty! First thing was I told them I normally get it checked in Victoria and the lady at the counter said "then why don't you just go there" I explained I am about to board a flight and that the store in Victoria normally just ships my ring back. They made a call to a manager who decided they would not ship my ring back to me and they couldnt help me. Pretty sure a Michael Hill can afford to ship a ring one territory away.
So disappointed
Just reviewing a receipt for an item with these guys. Sales person included the extended warranty upsell charge without my consent nor was the product(warranty) ever discussed during the sale. That's a scumbag move and I know I'm not the first to be subject to this.
What a trash place. First of all we cannot understand each other because the language barrier and secondly they said 3-5 days for my engagement ring to be resized and it has been passed 5 days and yet they do not have it and have nothing to say. Thanks great experience pal
Michael Hill Richmond is a Canadian Jewelry Store based in Richmond, British Columbia. Michael Hill Richmond is located at 6551 No 3 Rd #1566B, Richmond, BC V6Y 2C1, Canada.
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